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Salesforce Manager

Job ID 17
Los Angeles, CA

The Role

In this role, you will provide strategic direction for, as well as direct the management and maintenance of, ARA’s ongoing Salesforce initiatives, including optimizing and enhancing the platform to meet the evolving needs of our business, with a primary focus on capital raising and new business development, while also supporting the firm’s real estate functions in asset management, accounting, and investments. The ideal candidate will work with business line leads, as well as with the IT team to create an overall Salesforce management plan and develop, test, and deploy new Salesforce features and functionality, and to optimize our current user experience. You will drive the achievement of best practices in training, strong data integrity, security, and user adoption.

The candidate must have a deep understanding of the Salesforce platform, including all aspects of user management, support tickets, training, and designing solutions with the end user in mind. You will need to be comfortable with change management and governance, as well as envisioning, communicating, prioritizing, and maintaining all aspects of a Salesforce project.

You will have the opportunity to work with a team that is actively using and growing with the platform and will assist and train administrative teams on data management processes.  This position reports directly to the Senior Director of Marketing and Corporate Communications.

This role is based in ARA’s downtown Los Angeles office, and candidates will be expected to be Southern California residents and commute to the office.

Essential Functions

• Manage overall Salesforce platform, designing the user experience and managing users, data, workflows, and integrations.
• Stay up-to-date on new Salesforce features and functionality, leading implementation and training upon roll-out and bring recommendations for these to firm leadership’s attention. 
• Increase and encourage user engagement and dialog firmwide to capture on-going needs, ideas, complaints, and proactively address them
• Develop and maintain custom reports, dashboards, and workflows that support business operations
• Manage internal and external data import and export
• Manage and drive administrative functions to establish and implement best practices and processes for data integrity
• Collaborate with teams across business functions to identify and implement process improvements

Candidate Qualifications

Essential Business Experience and Technical Skills

• Subject Matter Expert in the ability to administer Salesforce Sales Cloud, Salesforce Service Cloud, and Salesforce Account Engagement (Pardot).  
• Expertise in Salesforce tools, including Lightening app builder, reports/dashboards, email management, field and data management, flows, workflow rules, profiles, roles, and permission sets
• Proficient in development and operations needed to deploy/release Salesforce changes into the production system
• Knowledge of Salesforce integration types, including APIs and Connected Apps
• Ability to communicate complex technological ideas and solutions to non-technical audiences
• Demonstrated organizational and project management skills
• Ability to work independently and manage multiple projects simultaneously
• Creative problem-solving skills and an ability to synthesize and interpret technical data
• Salesforce certifications, including: Salesforce Strategy Designer, Salesforce Administrator and Advanced Administrator; additional Salesforce certifications are preferred, including Salesforce Technical Architect or Salesforce UX Designer

Competencies

The ideal candidate for this role will exhibit competency in the areas listed below. At ARA, we see possessing these traits as vital to the success of the position:

Creative Thinking – An innovative thinker who translates thoughts into actionable items.

Works Collaboratively – A team player with a commitment to achieving objectives through collective action and communication.

High Energy – Thrives in a fast-paced, dynamic environment where multi-tasking is essential.

Models Our Values – Conducts daily business and interactions with mindfulness to reflect ARA’s culture and promote its values and standards.

Results Driven – Outperforms expectations and promotes the firm’s competitive advantage through an analytical and context-driven approach to problem-solving.

Job Specifications

• Expected work hours: 8:30 to 5:30, Monday through Friday, with occasional weekends.
• Travel: Business trips with overnight stays may be required. Occasionally may need to drive a personal vehicle for business.
• Work environment and physical demands: General office environment.
• Vaccination is required to enter the workspace and ARA will consider accommodations for disability- and religious-based reasons.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

American Realty Advisors is committed to equal employment opportunity. We do not discriminate based on an individual’s race and associated traits, sex, gender, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, sexual orientation, gender identity and expression, age, genetic information, military, and veteran status, or any other basis prohibited by law state or federal law. This policy governs all aspects of employment at American Realty Advisors, including hiring, assignments, training, promotion, compensation, employee benefits, employee discipline and discharge, and all other terms and employment conditions.

ARA considers for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance No. 184652.

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